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Support Desk
  1. Support Desk
  2. Eagle AI Labs Support

Request a New Feature

To have that great idea developed we need the following:

1) the Company you are requesting the feature for

2) a short Summary sentence what it is you want

3) a lengthy Description describing:

  • exactly how it will work
  • how it looks

4) upload a Document with mockup designs or examples of it in use elsewhere

we'll then review the request and respond

Required fields are marked with an asterisk*
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